Accessibility statement

By law we are required to provide an Accessibility statement

Accessibility statement for  

Using this website

This website is run by North Lincolnshire Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  •       change colours, contrast levels and fonts
  •       zoom in up to 300% without the text spilling off the screen
  •       navigate most of the website using just a keyboard
  •       navigate most of the website using speech recognition software
  •       listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability


How accessible this website is

We know some parts of this website aren’t fully accessible:

  •       you can’t modify the line height or spacing of text
  •       some older PDF documents aren’t fully accessible to screen reader software
  •       some recorded videos have automated captions and don’t have transcripts
  •       some of our online forms are difficult to navigate using just a keyboard

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille email the Customer Services team at

We’ll consider your request and get back to you in 10 working days.


How we tested this website

We use SiteImprove to continuously check accessibility compliance for all content on all pages of our website. The site is re-tested every 5 calendar days. 

 We tested:

  •  our main website platform, available at 
  • all associated plugins. For example the general layout of pages in how they look and are laid out, Navigation Menus, Breadcrumbs. 

The was rated as 97.7% compliant by SiteImprove. Any exceptions are noted within other sections of this Access Statement.


Technical information about this website’s accessibility

North Lincolnshire Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.


Issues with technology

The content listed below is non-accessible for the following reasons.

Technology should work with the site as a whole, however if there are any issues, let us know and we’ll look into it.

Issues with images, video and audio

It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content. This doesn’t meet WCAG 2.1 success criterion 1.3.4 (orientation).

It’s not possible for users to change text size without some of the content overlapping. This doesn’t meet WCAG 2.1 success criterion 1.4.4 (resize text).

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Our forms are built and hosted through third party software and ‘skinned’ to look like our website. This doesn’t meet WCAG 2.1 success criterion 1.3.1 (information and relationships).

What we’re doing to improve accessibility

Accessibility needs are actively considered as part of designing any new content, transactions and services. We follow GDS content design principles where possible and we understand the importance of inclusive design

We regularly monitor accessibility compliance using the SiteImprove product and we will resolve issues that arise wherever possible.

We also respond to customer feedback and use this to make things better wherever possible.

We’re working with the providers of all 3rd party systems and plugins to ensure they are either compliant, replaced or removed by September 2020.

This statement was prepared on 20 September 2019. It was last updated on 20 September 2019.


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, email Customer Services at 


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Contacting us by phone or visiting us in person

Find out about other ways to contact us on our contact us page.